Refund & Returns Policy

Last Updated: October 2026

At DB CUB, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or exchange subject to the conditions below.

By placing an order through our website, you agree to the terms of this Refund & Returns Policy.

1. Return Eligibility

A product may be eligible for return or exchange if:

  • The product is unused and unworn.

  • The product has not been washed, altered, damaged, or modified.

  • The original tags and labels are attached.

  • The product is returned in its original packaging where applicable.

  • The product is in the same condition in which it was received.

  • The return request is submitted within the applicable return period.

  • The product is not excluded from returns under this policy.

Products that do not meet these conditions may be rejected.

2. Return Period

Return or exchange requests should be submitted within 7 days of delivery.

The return period begins from the date the order is recorded as delivered by the applicable courier or delivery service.

Requests submitted after the applicable return period may not be accepted.

3. Size Exchange

If you have ordered the wrong size, DB CUB may provide a size exchange subject to:

  • Product availability.

  • The product being unused and unworn.

  • Original tags remaining attached.

  • The product being in resalable condition.

  • The exchange request being made within the applicable return period.

Customers are responsible for checking the size chart before placing an order.

Size exchanges may be subject to applicable shipping or handling charges.

4. Wrong Product Received

If you receive a product different from the product ordered, please contact DB CUB as soon as possible.

Please provide:

  • Order number

  • Photographs of the product received

  • Photograph of the packaging/shipping label

  • Details of the issue

After verification, DB CUB may arrange a replacement, exchange, or refund as appropriate.

5. Damaged or Defective Products

If a product arrives damaged or has a manufacturing defect, please notify us within 48 hours of delivery.

We may request photographs or videos showing:

  • The damaged product

  • The product packaging

  • Shipping label

  • The defect or damage

After reviewing the claim, DB CUB may offer a replacement, exchange, repair, or refund depending on the nature of the issue.

Damage caused by misuse, improper washing, unauthorized alteration, accident, or normal wear and tear will generally not qualify as a manufacturing defect.

6. Customized & Personalized Products

Customized and personalized products require special production and are generally non-returnable and non-exchangeable.

This includes products that have been:

  • Custom printed

  • Personalized with a name

  • Personalized with a number

  • Printed with a customer-provided design

  • Customized for a team or organization

  • Altered or specially produced according to customer instructions

Before placing an order for a customized product, customers should carefully verify the spelling, name, number, size, design, and other customization details.

DB CUB will not be responsible for errors in customization information provided or approved by the customer.

However, if a customized product is received with a manufacturing defect, incorrect customization caused by DB CUB, or a product different from the approved order, please contact us so that we can investigate and provide an appropriate resolution.

7. Products That Cannot Be Returned

The following products may not be eligible for return or exchange:

  • Customized or personalized products.

  • Products that have been worn or washed.

  • Products with removed or damaged tags.

  • Products altered by the customer.

  • Products damaged through improper use or care.

  • Products returned without original packaging where required.

  • Products showing signs of use.

  • Products returned after the applicable return period.

  • Products specifically identified as non-returnable on the product page.

Additional exclusions may apply to specific products.

8. Return Request Process

To request a return or exchange, please contact DB CUB with:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Photographs/videos where requested

Please do not send products back without first receiving return instructions from DB CUB.

Once your request is reviewed and approved, we will provide instructions regarding the return process.

9. Return Shipping

If the return is due to:

  • A wrong product sent by DB CUB

  • A defective product

  • A damaged product received during delivery

  • An error attributable to DB CUB

DB CUB may arrange or reimburse the applicable return shipping cost, subject to verification.

For customer-requested returns or size exchanges, the customer may be responsible for applicable shipping or handling charges.

10. Return Inspection

Returned products will be inspected after they are received.

A return or exchange is not considered final until the returned product has been inspected and approved.

If the returned product does not meet the conditions of this policy, DB CUB may reject the return and send the product back to the customer.

11. Exchanges

Where an exchange is approved, the replacement product will be subject to availability.

If the requested replacement size, colour, design, or product is unavailable, DB CUB may offer an alternative solution, subject to the circumstances.

An exchange may require additional payment if the replacement product has a higher price.

If the replacement product has a lower price, any applicable difference will be handled according to DB CUB’s refund process.

12. Refund Eligibility

Refunds may be provided where:

  • A return is approved and a replacement is not available.

  • DB CUB cancels an order after payment has been received.

  • A defective, damaged, or incorrect product cannot reasonably be replaced.

  • A refund is otherwise approved by DB CUB.

The final refund amount will depend on the circumstances of the return.

13. Refund Method

Approved refunds will generally be processed using the original payment method where technically possible.

Depending on the payment method, refunds may be processed through the applicable payment gateway or financial institution.

DB CUB does not control the processing time of banks, payment gateways, or other financial institutions.

14. Refund Processing Time

Once a returned product has been received and approved, eligible refunds will normally be initiated within 7 business days.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

15. Shipping Charges

Original shipping charges may not be refundable for customer-initiated returns or exchanges.

Where the return is caused by an error attributable to DB CUB, the applicable shipping charges may be refunded or reimbursed after verification.

16. Failed or Refused Deliveries

If an order is returned to DB CUB because:

  • The customer provided an incorrect address.

  • The customer was unavailable to receive the package.

  • The customer refused delivery.

  • The customer failed to collect the package.

  • The courier was unable to contact the customer.

additional shipping or handling charges may apply if the order is requested to be re-shipped.

Any refund for an undelivered/returned order may be processed after deducting applicable shipping, return-to-origin, handling, or other charges, where applicable.

17. Sale & Clearance Products

Products sold under special clearance, final-sale, or non-returnable promotions may not be eligible for return or exchange.

The applicable product page or promotional terms will specify whether a product is eligible for return.

18. Product Colour & Appearance

Minor differences between the product displayed on the website and the product received may occur due to:

  • Screen settings

  • Lighting conditions

  • Photography

  • Manufacturing variations

Such minor differences do not necessarily constitute a defect.

19. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, dispatched, customized, printed, or otherwise prepared for shipment, cancellation may no longer be possible.

If an eligible cancellation is approved, the refund will be processed according to the applicable refund procedure.

20. Fraudulent or Abusive Return Requests

DB CUB reserves the right to refuse returns, exchanges, or refunds where there is reasonable evidence of:

  • Fraudulent activity

  • Repeated abuse of the return policy

  • Product substitution

  • Product damage caused intentionally

  • False claims

  • Unauthorized return attempts

  • Misuse of the return process

This does not affect any rights available to customers under applicable law.

21. Consumer Rights

Nothing in this Refund & Returns Policy is intended to limit any mandatory consumer rights or remedies available under applicable Indian law.

Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will continue to apply.

22. Changes to This Policy

DB CUB may update this Refund & Returns Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

23. Contact Us

For return, exchange, cancellation, or refund-related queries, please contact DB CUB:

DB CUB SPORTS & FASHION

Address:
25, Thadagam Road, TVS Nagar,
Opp. Siruvani Hotel,
Coimbatore – 641025, Tamil Nadu, India

Phone: 9487006033

Email: dbcub7@gmail.com

Website: dbcub.com

By placing an order with DB CUB, you acknowledge that you have read and agreed to this Refund & Returns Policy.