Shipping & Delivery Policy

Last Updated: October 2026

At DB CUB, we aim to process and deliver your orders safely and within the estimated delivery time provided at checkout.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products through dbcub.com.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Standard products are normally prepared for dispatch within 1–3 business days, unless a different processing time is mentioned on the product page.

Orders containing customized or personalized products may require additional processing time because they are specially prepared according to customer requirements.

Processing times may vary depending on:

Product availability
Order quantity
Customization requirements
Printing requirements
Seasonal demand
Public holidays
Other operational circumstances

The estimated processing time does not include the courier delivery period.

2. Customized Products

Customized products, including personalized jerseys, teamwear, printed apparel, or products containing customer-specific names, numbers, logos, or designs, may require additional time for production.

The expected processing time may be communicated during the ordering process or by our customer-support team.

Once a customized order has entered production, cancellation or modification may not be possible.

Customers are responsible for providing accurate customization details, including names, numbers, sizes, logos, and other information.

3. Delivery Locations

DB CUB currently offers delivery to locations supported by our available courier and logistics partners.

Delivery availability may vary depending on the destination PIN/ZIP code and courier service coverage.

Some remote or restricted locations may have limited delivery options or may require additional delivery time.

If delivery to a particular location is unavailable, the customer may be contacted regarding the order.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout, where applicable.

Shipping charges may vary based on factors including:

Delivery location
Order value
Product weight
Package dimensions
Delivery service selected
Promotional offers
Other applicable factors

Free shipping may be offered on selected orders or during specific promotional periods, subject to the applicable terms.

5. Estimated Delivery Time

Delivery time depends on the destination and courier service.

For most domestic orders, delivery may generally take approximately 3–7 business days after dispatch.

Remote locations, difficult-to-service areas, or locations affected by transportation restrictions may require additional time.

The delivery timelines shown on the website are estimates and are not guaranteed delivery dates unless specifically stated otherwise.

6. Courier Partners

Orders may be shipped using third-party courier and logistics providers selected by DB CUB.

The courier provider may vary depending on the destination, package size, availability, and other operational considerations.

Once an order is dispatched, applicable tracking information may be shared with the customer.

7. Order Tracking

Where tracking is available, customers may receive a tracking number or tracking link after the order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier.

Customers should use the tracking information provided to monitor the progress of their shipment.

8. Delivery Address

Customers are responsible for providing accurate and complete delivery information at checkout.

This may include:

Full name
House/flat number
Street/locality
City
State
PIN code
Contact number

DB CUB is not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

9. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies.

Customers should ensure that someone is available to receive the package at the provided delivery address.

If delivery fails because the customer is unavailable, cannot be contacted, provides incorrect information, or refuses to accept the package, the shipment may be returned to DB CUB.

10. Returned or Undelivered Packages

If an order is returned to DB CUB because delivery could not be completed, additional shipping or handling charges may apply if the customer requests re-delivery.

If the customer does not request re-delivery, any eligible refund may be processed after deducting applicable shipping, return-to-origin, handling, or other charges, where applicable.

11. Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including:

Courier delays
Weather conditions
Natural disasters
Transportation disruptions
Public holidays
Strikes or labour disruptions
Government restrictions
Remote-area delivery limitations
Incorrect address information
High-volume periods
Technical or operational issues
Other unforeseen circumstances

DB CUB will not be responsible for delays caused by circumstances beyond our reasonable control.

12. Damaged Packages

Customers are advised to inspect the package when it is delivered.

If the package appears visibly damaged, opened, or tampered with, customers should:

Take photographs or videos of the package before opening it, where possible.
Record the condition of the package.
Contact DB CUB as soon as possible.
Provide the order number and supporting photographs/videos.

If the product inside is damaged, the claim will be reviewed under our Refund & Returns Policy.

13. Wrong or Missing Products

If you receive:

A product different from what you ordered;
A missing product;
An incorrect size;
An incorrect customization; or
Another fulfilment-related issue,

please contact DB CUB as soon as possible.

Please provide your order number and photographs/videos where requested so that we can investigate the issue.

If the error is confirmed to be attributable to DB CUB, we will provide an appropriate resolution in accordance with our Refund & Returns Policy.

14. Multiple Products in One Order

If an order contains multiple products, items may occasionally be dispatched separately depending on product availability, customization requirements, package size, or operational considerations.

Customers may therefore receive more than one delivery for a single order.

Where applicable, separate tracking information may be provided.

15. Customized & Bulk Orders

Bulk orders, teamwear, customized jerseys, corporate orders, and other large-volume orders may require additional processing and production time.

The estimated dispatch date for such orders may be communicated separately by the DB CUB team.

Delivery timelines for bulk or customized orders may vary depending on:

Quantity
Customization requirements
Printing requirements
Artwork approval
Product availability
Production schedule

Customers should allow additional time for these orders.

16. Order Changes

Customers should contact DB CUB immediately if they need to change their delivery address or order details.

Once an order has been processed or dispatched, changes may no longer be possible.

DB CUB cannot guarantee that an address-change request received after dispatch can be accommodated.

17. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If the customer refuses delivery or requests the shipment to be returned after dispatch, applicable return-to-origin, shipping, or handling charges may apply.

Any eligible refund will be processed in accordance with our Refund & Returns Policy.

18. International Shipping

If international shipping is offered for a particular product or destination, additional charges, delivery times, customs requirements, duties, taxes, and import restrictions may apply.

Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated.

International delivery availability may vary by country and destination.

19. Shipping Promotions

From time to time, DB CUB may offer free shipping, discounted shipping, or other delivery promotions.

Promotional shipping offers may have conditions such as:

Minimum order value
Selected locations
Selected products
Limited promotional periods
Other eligibility requirements

The applicable promotion terms will be displayed at the time of the offer.

20. Delivery Confirmation

A shipment may be considered delivered when the courier partner records the package as successfully delivered to the provided delivery address or according to its applicable delivery procedures.

If you believe an order has been marked as delivered but you have not received it, please contact DB CUB as soon as possible so that we can assist with the courier investigation.